Do You Know Customer Relationship Management Or "CRM"

“Customer Relationship Management (CRM) is a widely-implemented strategy for managing a company’s interaction with customers, clients and sales Prospects”

Customer Relationship Management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—including sales activities, and also those for marketing, customer service, and technical support.

The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service

Features

Sales Force Automation

Customer Support & Service

Making Automation

Inventory Management

Activity Management

Security Management

Caendaring

E-mail Integration

Softwares

Vtiger Software Vtiger is an all in one CRM designed for small businesses. ... Vtiger is able to deliver great sales automation capabilities, email marketing functionalities and project and inventory management.

SugarCRM Software Hint accelerates call preparation time by providing you with all the customer contact and social network information you need with just a name and an email. Hint helps you spend less time on research and maintenance so that you can spend more time getting to know your customer.